Customer Service

We, consumers, want good services as a consumer. Some people might think, we're consumers, we have the right to ask what we want. we pay right? Yea, we pay, but they are also human beings.

Two nights ago, Pepper, Tengku Mahkota and I went to a popular franchised kopitiam for dinner. The waiter and waitress pissed Tengku Mahkota off before we sat down and I could see from his face that he would just leave the place. Anyway, we managed to get our food. But they served the wrong food for 3 times. Can you believe it? after the 1st and 2nd times we told them that we didn't make this order, a waiter came to our table to look at our orders again. The face was so SOUR and i was wondering 'What kind of attitude is this? It's not our fault'

Anyway, their attitude should be friendly and nice, being helpful to the customers to whoever walks into the shop. I remember our tourism ministry used to advertise and encourage Malaysians to be friendly to foreign visitors. However, we should be friendly regardless of skin color, race and so on. Our culture of being friendly should be instilled and practise fruit of the spirit :-

1. Love
2. joy
3. peace
4. patience
5. kindness
6. goodness
7. faithfulness
8. gentleness
9. self-control

In foreign countries, the one that i've been, UK and singapore, their customer service is really good. They put up a big smile and the first sentence comes out from the mouth is 'Can I help?' Over here, I guess we only do that to foreigners. When we smile, people will speak with us nicely and vice versa.

Back to the bad experience we had two nights ago, i noticed the waiters' faces were so unhappy and they didn't wear their uniforms properly, walked like gangsters in a kopitiam. I started to wonder why they treat customers as if we've not treat these ppl well? Are they forced to work here? Personally, I don't think customers reserve that kind of response and attitude from a customer service person. Anyway, decision lies in our hands. I chose to enjoy my food rather than looking at their faces. Tengku Mahkota has banned the place from Tuesday night onwards.